Jewelry Care - Repair Policy - Warranty Information
Mariana jewelry is hand made with either gold, rhodium or silver plating (nickel free) over brass, special hand cut gemstones, hand made crystals and fabric beads. Each item may vary slightly in crystal color and placement. Every piece uses hand cut crystals that will vary slightly in color and inclusions.
Effective January 1st 2019
Mariana Jewelry has a lifetime guarantee against manufacturing defects. General wear and tear or damage from improper use or not complying with care instructions are not covered by the warranty.
Please retain your receipt or pass it onto the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available, a statement, or other proof of purchase is necessary as that is the guarantor for the warranty.
Mariana will offer limited repairs including replacing clasps, replacing missing charms and missing crystals. If your jewelry is outside of the warranty conditions or where there is no proof of purchase, repairs or replacement will be at your cost.
In order to preserve your jewelry and to maintain the exquisite craftsmanship avoid direct contact with water, moisturizer or perfume.
Amaro Jewelry has a 1 year warranty
All Amaro jewelry has to be shipped to Israel for any repair.
If your jewelry is outside of the warranty conditions or where there is no proof of purchase, repairs or replacement will be at your cost.
LaHola Jewelry 1 year warranty
All LaHola jewelry has to be shipped to Israel for any repair.
If your jewelry is outside of the warranty conditions or where there is no proof of purchase, repairs or replacement will be at your cost.
For All Jewelry Some things to note:
- If you are repairing one earring, please include both earrings so we can be sure it comes in the same way as its partner. We will return both in the same condition.
- When repairing more than one item at a time, you must put them all in individual baggies
- Swarovski pearls, like all crystals, are apt to peel from wear and tear
- Regarding natural stones and minerals, please be aware that: They are all individual and unique
- Minerals and crystals fade or wear differently over time
- Crystals are polished glass, they are apt to scratch, especially AB crystals. Please exercise caution when wearing bracelets to ensure longevity.
In order to preserve your jewelry and to maintain the exquisite craftsmanship avoid direct contact with water, moisturizer or perfume.
Some additional tips:
- Always remove jewelry and/or accessories when washing hands, showering, or swimming. Moisture can cause stones to dull and become loose and fabrics to fade, shrink, or otherwise become damaged.
- Never leave pieces in extreme heat or direct sunlight over long periods of time as this may cause colors to fade.
- Do not spray or apply any alcohol or oil based perfume, hairspray, body lotions, hair grooming products, etc. on or near pieces. The alcohol or oil content will cause lucite beads to crack and will dull the finish of crystals and metal parts.
- After wearing your jewelry, give it a gentle wipe with a soft cotton cloth. This removes the natural build-up of oils that we all have in our skin – and which would dull the jewelry if not removed.
- To clean your jewelry, use a dry soft cloth. It is best never to submerge in cleaning solution or water unless specifically recommended by a cleaning professional.
- To protect your silver jewelry from contact with other metals and moisture, store them separately in a small bag and clean them using a silver polishing cloth.